StorageCraft introduces $100K recovery guarantee

Published: Tuesday, 29 August 2017 15:14

StorageCraft has announced that it will guarantee the recovery of virtual or physical machines, either on-premises or in the cloud.

Starting on September 1st, 2017, the StorageCraft $100K Recovery Guarantee is an automatic benefit for all qualified StorageCraft partners.

To be eligible, a partner needs to be Platinum-level and have on staff one StorageCraft Certified Engineer and one StorageCraft Certified Master Engineer. Qualified partners' machines that are protected at the Cloud Premium Service Level are included in this guarantee. If a qualified partner's machines cannot be virtualized during a true failover event, StorageCraft will compensate the partner up to $100,000.

"For far too long, disaster recovery has been handled as a best-effort initiative," said StorageCraft's senior director of product management, Hugo Parra. "We're raising the bar to make it clear that we stand behind our products and services and that our partners and their customers can 100 percent rely on us for their data availability and recovery."

"We're so sure that our partners who follow best practices can recover a system using our solution," Parra continued, "that we decided to offer this guarantee. Partners can be confident in our solutions and confident that we will take an all-hands-on-deck approach when the situation requires. We're deeply invested in the success of our partners, and we have their backs. Our joint customers should know that their data is safe with StorageCraft and its partner network."

StorageCraft offers guidelines that, when followed, will guarantee partners a timely disaster recovery, either on-premises or in the StorageCraft Cloud. After following the guidelines, if a qualified partner experiences a true disaster and cannot successfully virtualize an affected machine, that partner is eligible for compensation if:

  1. The partner reports the issue to StorageCraft Support within 24 hours of the disaster; and
  2. StorageCraft Support is unable to quickly resolve the issue—typically within 24 hours.

StorageCraft will pay the partner $10,000 USD in cash or credit per machine, for up to ten machines, for a total of up to $100,000 USD in cash or credit.

Eligibility for the StorageCraft $100K Recovery Guarantee is governed by the StorageCraft Recovery Guarantee Terms and Conditions, which can be found at: www.storagecraft.com/100k-guarantee-terms-conditions

More information about StorageCraft Cloud Services is available at: www.storagecraft.com/products/cloud-services