Manager, Business Continuity and Crisis Management Technology
- Published: Monday, 05 February 2018 09:28
Location: US, VA, Mclean
Company: Hilton Corporate
The Manager, Business Continuity & Crisis Management (BCM) Technology will be responsible for the administration and configuration of all tools and systems used by the Global Safety & Security and Business Continuity & Crisis Management teams (the team).
The Manager will play a key role within the team. This position will ensure that the team is maximizing efficiency and capitalizing on the full features and benefits of all the tools and systems used by the team based on the various needs of the team and other internal stakeholders.
The Manager will need to develop a solid understanding of Hilton’s culture and business with a deep understanding of the services provided by the team. With that knowledge and understanding, this person will work in a consultative capacity to analyze and organize Hilton’s business requirements, then design and configure supported solutions in the Fusion Framework®, built on the Force.com cloud platform. This role will also include maintaining and providing user maintenance, profile management, and training documentation for several other tools such as: Mass Notification Tool, Threat Monitoring Tools, Intelligence Platform, internal SharePoint Team Sites, Intranet Page for Safety & Security and BCM, and several other Hilton or third party tools or systems used by the team.
The Manager will serve as the "go to" for users, promote adoption, keep current on new releases and solutions, provide training, and more. Additionally, the Manager will perform basic updates, such as add/delete users, and adding basic custom fields.
In addition to developing expertise and supporting all tools / systems used by the team, the Manager will need to develop expertise with the Fusion Framework, including the ability to configure custom objects, fields, and page layouts; build workflow and approval processes; build formulas and validation rules; build reports & dashboards; configure user roles, profiles, record sharing, and security settings.