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David
Shimberg explains how ‘Find Your Flag’ helps BCMs account
for staff in an emergency.
The events of 9/11 raised awareness for everyone
about the value of the fire drills that most of us merely tolerate
and accept as common place. Whether evacuation drills are in schools,
offices, our homes, or even hotels, there is no question about the
importance of safely getting out of a building in an emergency.
But getting out is only the first step. Public
safety workers, responding to an emergency, need to know who needs
help, whether everyone is accounted for, and who is still in the
building? How, as a business continuity manager, facility manager,
safety officer, or emergency worker do you know?
The Occupational Safety and Health Administration
and most local safety regulations require that businesses have evacuation
plans that guide building occupants to safe locations away from
an emergency, but there is little information about effective methods
to account for everyone once they have made their exit. Fire fighters
and paramedics don’t want to endanger their lives looking
for people who are safe, nor do they want to miss anyone who may
be trapped or need help.
There are few good, documented plans describing how to account for
employees and visitors following an evacuation, but Premier, Inc.,
a company in Charlotte, NC, with offices in Chicago and San Diego,
has devised a program that is worthy of note.
‘Find Your Flag’ is the brainchild
of company facility managers and employee safety committees. The
program facilitates not only a safe evacuation, but accounting for
all company employees and visitors.
As with all safety programs, employee awareness
is essential to success. At Premier, Inc., every workstation, office,
and group work area has been assigned a flag colour. Laminated cards
with the flag colour and brief evacuation instructions are placed
in every work area. As with most evacuation plans, teams of employees
are trained and responsible to quickly search assigned areas of
each floor, and direct all employees, visitors, and others to safe
exits.
The unique component of the Find Your Flag
program is that team leaders have an emergency kit they take with
them as they exit the building. In addition to the expected flashlights
and first aid items, each kit contains the coloured flag for their
assigned area and a current employee roster. When the receptionist
leaves the building, he or she takes the visitor log, and lists
of visitors participating in classes or scheduled events.
As employees exit the building they simply
look for their assigned flag colour and report in to that group,
a safe distance away from the building. Employee rosters are updated
regularly; and assigned colour groups are manageable sizes, allowing
for quick and easy accounting of employees, as they check in or
are reported on by fellow employees. If an employee is not accounted
for, emergency personnel can be quickly notified.
Visitors accompany the employee with whom they
were meeting out of the building, and are matched against the visitor
log.
Why is Find Your Flag successful?
• The program is flexible. Assembly locations are easily moved
to accommodate direction from public safety officials, who may relocate
assembly areas based on wind direction, traffic, or other dangers.
The flags or pennants can easily be identified above a crowd, unlike
safety vests, which may be hidden at crowd level.
• Rosters for each colour group are sized
to minimise the time required to locate names. Colour groups tend
to be one or more department teams, which further facilitates identifying
who was and who was not working when the emergency occurred.
• Confirmation that employees are or
are not accounted for is quickly provided to the facility site manager
or emergency personnel, reducing their response times and lessening
risk to fire, emergency, or police personnel. Implementation is
simple:
- Build on your existing evacuation plan.
- Develop and implement appropriate groupings for flag/colour assignments.
- Develop and implement a process to prepare and regularly update
group rosters for each colour group.
• Flags or pennants are available from
a variety of sources. Perhaps the best method is to use shock-corded
tent poles which easily collapse into an emergency kit, and are
nearly 8 ft. tall when unfolded.
Employee awareness is the key to successful
evacuation accounting. Employees must understand the program, be
in the habit of letting co-workers know where they are, and be aware
of where co-workers are.
Surviving an emergency takes team work. Companies,
individual employees, and building management must all work together
to ensure the safest work environment possible.
David Shimberg is a Certified Business
Continuity Planner, formerly with Bank of America. He is currently
chairman of the Contingency Planning Association of the Carolinas,
and vice chairman of the All Hazards Advisory Committee for Charlotte,
NC. Mr. Shimberg has also presented at professional conferences
and meetings. He has retained copyright to this article: request
reprint permission by contacting: chairman@cpaccarolinas.org

•Date:
18th June 2004 •Region: N.America •Type:
Article •Topic: BC
facilities
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