Service level agreements and business continuity
Whether or not your organization has a Balanced Scorecard approach to mission achievement, the strategic use of service level agreements (SLA) can effectively be used to justify resilience and business continuity spend; to align information and communications technology (ICT) and other support services with business mission achievement; and to justify ICT and facilities infrastructure resilience and redundancy. This article is only available as a PDF. Click here to read it.
•Date: 17th Sept 2009• Region: UK/World •Type: Article •Topic: BC general |
