Business continuity case study: Glasgow airport

BAA Glasgow Airport Ltd was presented with the ‘Most Effective Recovery of the Year’ award at the recent Business Continuity Awards 2008. This case study details the award-winning recovery. It was first published in Volume Two, Issue Three of the Business Continuity Journal.

Title: THE GLASGOW AIRPORT ATTACK FROM A BUSINESS CONTINUITY AND CRISIS MANAGEMENT POINT OF VIEW

Abstract: Glasgow Airport is owned and operated by BAA Ltd. Handling over 8. 8 million passengers a year; it is the busiest of the three BAA-owned Scottish Airports. Glasgow is situated in the west of Scotland with the airport some 7 miles to the west of the city centre near to the town of Paisley.

On 30 June 2007, the second busiest day of the year due to the school holidays commencing the previous day, Glasgow Airport became the target for a car bomb attack, which propelled the airport into the glare of the world’s media and created severe business continuity issues for the airport.

In line with BAA group requirements, Glasgow Airport has a fully functioning business continuity management (BCM) strategy. This came into its own during the incident and this case study details the attack and its repercussions, overviews the response and highlights the lessons learned.

Read the case study (PDF).

More details of the Business Continuity Journal.

•Date: 20th May 2008• Region: UK •Type: Article •Topic: BC general
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