CRISIS MANAGEMENT:
ADVANCED RESOURCES

In this section you can find an overview of all the advanced crisis management resources added to this website recently.

In-crisis decision making: five steps to wow!
The final instalment of Dennis Hamilton’s series about crisis management.
Read article
•Type: Article •Region: US/World •Level: Advanced
•Rate this article or make a comment - click here

In-crisis decision making: participate or fail
The penultimate article in Dennis Hamilton’s ongoing series about crisis management looks at how to get maximum attendance at training events and exercises.
Read article
•Type: Article •Region: US/World •Level: Advanced
•Rate this article or make a comment - click here

In-crisis decision making: practice makes perfect
Dennis C. Hamilton continues his series on crisis management, looking at how to conduct effective exercises.
Read article
•Type: Article •Region: US/World •Level: Advanced
•Rate this article or make a comment - click here

In-crisis decision making: majority rules decision making
Part five of Dennis Hamilton’s series on effective crisis management.
Read article
•Type: Article •Region: US/World •Level: Advanced
•Rate this article or make a comment - click here

In-crisis decision making: ‘let them do their job’
Part four of Dennis Hamilton’s series on effective crisis management.
Read article
•Type: Article •Region: US/World •Level: Advanced
•Rate this article or make a comment - click here

In-crisis decision making: the authority to act
The second in a series of articles on crisis management critical success factors, by Dennis C. Hamilton.
Read article
•Type: Article •Region: US/World •Level: Advanced
•Rate this article or make a comment - click here

In-crisis decision making: ‘resolving the dilemma’
The first in a series of articles on crisis decision making by Dennis C. Hamilton, Hon FBCI.
Read article
•Type: Article •Region: US/World •Level: Advanced
•Rate this article or make a comment - click here

Business impact assessment and damage reporting for effective crisis management
This practical paper outlines an approach to integrating business impact assessment into crisis management in order to strengthen the quality of information based decision making.
Read article
•Type: Article • Region: Worldwide • Level: Advanced
•Rate this article or make a comment - click here

In the ‘hot seat’ – chairing a crisis management meeting
Harry Scott, National Resilience Officer, NHS Scotland, explores the key factors to successfully chairing a crisis management meeting.
Read article
•Type: Article •Region: Worldwide •Level: Advanced
•Rate this article or make a comment - click here

Crisis predication and effective decision-making models
An overview by Robert A. Young, United States Capitol Police.
Read article
•Type: Article •Region: US/Worldwide •Level: Advanced
•Rate this article or make a comment - click here

Crisis monitoring : the art of preparation
Proactive threat monitoring is an important aspect of risk management. Steven Burns explains.
Read article
•Type: Article •Region: US / Worldwide •Level: Advanced
•Rate this article or make a comment - click here

Beyond competence: identifying and understanding non-technical competencies for crisis management team members
Details a study aimed at identifying essential and non-technical competencies for crisis management team members.
Read article
•Type: Article •Region: Worldwide •Level: Advanced
•Rate this article or make a comment - click here

An ABC of message maps
Message maps support effective communication in a crisis but narrow and rigid message mapping can be a trap in a crisis. John Salter provides guidance on this issue...
Read article
•Type: Article •Region: World •Level: Basic
•Rate this article or make a comment - click here

Message maps: blueprints for pandemic preparedness
A white paper from 3n which examines the role of message mapping in pandemic crisis communications.
Read article
•Type: Article •Region: Worldwide •Level: Advanced
•Rate this article or make a comment - click here

Incident or crisis? Why the debate?
BS 25999 has replaced the term ‘crisis management’ with ‘incident management’. Peter Power explains why he thinks this is a mistake.
Read article
•Date: 13th March 2007• Region: UK •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Incident Command Systems and business continuity
By Dave Newsom, Senior Security and BC/DR Consultant and Distinguished Member of Consulting Staff, Alcatel-Lucent.
Read article
•Type: Article •Region: US/Worldwide •Level: Advanced
•Rate this article or make a comment - click here

Communicating in a crisis – which technologies can be relied on?
A white paper that looks at which commercially available communication systems really work effectively in a crisis.
More details
•Type: Article •Region: Various •Level: Advanced
•Rate this article or make a comment - click here

Intellectual property theft and business continuity: a case study
Allen Johnson shows why intellectual property theft can be a genuine business continuity threat and offers some crisis management lessons from a real-life IP theft situation.
Read article
•Type: Article •Region: UK/Worldwide •Level: Advanced
•Rate this article or make a comment - click here

Incident Action List
A comprehensive checklist has been provided by Alan Bastick, Business Continuity Coordinator, at Perth’s Edith Cowan University.
Read article
•Type: Article •Region: Worldwide •Level: Advanced
•Rate this article or make a comment - click here

Beware the blog…
A new white paper, ‘Measuring the Influence of Bloggers on Corporate Reputation’ looks at the influence of bloggers versus conventional media.
Read article
•Type: Article •Region: Worldwide •Level: Advanced
•Rate this article or make a comment - click here

The crisis team and crisis room: a guide to getting the basics right
If the first 24 hours of a crisis are important, the first hour is vital. Chris Woodcock highlights the preparations that need to be in place to ensure that immediate crisis response is effective.
Read article
•Type: Article •Region: Worldwide •Level: Adanced
•Rate this article or make a comment - click here

Crisis communications management readiness questionnaire
A checklist to help organisations ensure that they have covered critical areas of crisis communications.
Read article
•Type: Article •Region: Worldwide •Level: Advanced
•Rate this article or make a comment - click here

Crisis management - the known, the unknown, and the unknowable
Remarks by Mr Donald L Kohn, member of the Board of Governors of the US Federal Reserve System.
Read article
•Type: Article •Region: Worldwide •Level: Advanced
•Rate this article or make a comment - click here

Incident management checklist
SunGard Availability Services has provided a comprehensive checklist to help business continuity managers manage crises.
Read article
•Type: Article •Region: Worldwide •Level: Advanced
•Rate this article or make a comment - click here

The role of psychological factors in the management of crisis situations
What personality traits tend to exist in successful crisis managers? Dr Gary Buck C.Psychol. AFBPsS, University of Westminster, presents a paper exploring this issue.
Read article
•Type: Article •Region: Worldwide •Level: Advanced
•Rate this article or make a comment - click here

Communicating risk
As part of a current internal risk awareness initiative, the UK government has published a useful guide to crisis communications.
Read article
•Type: Link •Region: Worldwide •Level: Advanced
•Rate this article or make a comment - click here

Crisis management checklists
SunGard has published two checklists which give guidance for use when developing a crisis management plan.
* Human resources support strategy
* Incident management checklist
•Type: Link •Region: Worldwide •Level: Advanced
•Rate this article or make a comment - click here