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CRISIS MANAGEMENT:
ADVANCED RESOURCES

In this section you can find an overview of all the advanced crisis management resources added to this website recently.

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Crisis monitoring : the art of preparation
Proactive threat monitoring is an important aspect of risk management. Steven Burns explains.
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Type: Article •Region: US / Worldwide •Level: Advanced
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Beyond competence: identifying and understanding non-technical competencies for crisis management team members
Details a study aimed at identifying essential and non-technical competencies for crisis management team members.
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Type: Article •Region: Worldwide •Level: Advanced
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Crisis resources

An ABC of message maps
Message maps support effective communication in a crisis but narrow and rigid message mapping can be a trap in a crisis. John Salter provides guidance on this issue...
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Type: Article •Region: World •Level: Basic
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Message maps: blueprints for pandemic preparedness
A white paper from 3n which examines the role of message mapping in pandemic crisis communications.
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Type: Article •Region: Worldwide •Level: Advanced
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Incident or crisis? Why the debate?
BS 25999 has replaced the term ‘crisis management’ with ‘incident management’. Peter Power explains why he thinks this is a mistake.
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Date: 13th March 2007• Region: UK •Type: Article •Topic: Crisis management
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Incident Command Systems and business continuity
By Dave Newsom, Senior Security and BC/DR Consultant and Distinguished Member of Consulting Staff, Alcatel-Lucent.
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Type: Article •Region: US/Worldwide •Level: Advanced
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Communicating in a crisis – which technologies can be relied on?
A white paper that looks at which commercially available communication systems really work effectively in a crisis.
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Type: Article •Region: Various •Level: Advanced
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Intellectual property theft and business continuity: a case study
Allen Johnson shows why intellectual property theft can be a genuine business continuity threat and offers some crisis management lessons from a real-life IP theft situation.
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Type: Article •Region: UK/Worldwide •Level: Advanced
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Incident Action List
A comprehensive checklist has been provided by Alan Bastick, Business Continuity Coordinator, at Perth’s Edith Cowan University.
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Type: Article •Region: Worldwide •Level: Advanced
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Beware the blog…
A new white paper, ‘Measuring the Influence of Bloggers on Corporate Reputation’ looks at the influence of bloggers versus conventional media.
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Type: Article •Region: Worldwide •Level: Advanced
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The crisis team and crisis room: a guide to getting the basics right
If the first 24 hours of a crisis are important, the first hour is vital. Chris Woodcock highlights the preparations that need to be in place to ensure that immediate crisis response is effective.
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Type: Article •Region: Worldwide •Level: Adanced
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Crisis communications management readiness questionnaire
A checklist to help organisations ensure that they have covered critical areas of crisis communications.
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Type: Article •Region: Worldwide •Level: Advanced
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Crisis management - the known, the unknown, and the unknowable
Remarks by Mr Donald L Kohn, member of the Board of Governors of the US Federal Reserve System.

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Type: Article •Region: Worldwide •Level: Advanced
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Incident management checklist
SunGard Availability Services has provided a comprehensive checklist to help business continuity managers manage crises.

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Type: Article •Region: Worldwide •Level: Advanced
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Post 911 Crisis Communications Toolkit
Best practices for crisis planning, prevention and continuous improvement
.
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Type: Article •Region: Worldwide •Level: Adanced
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The role of psychological factors in the management of crisis situations
What personality traits tend to exist in successful crisis managers? Dr Gary Buck C.Psychol. AFBPsS, University of Westminster, presents a paper exploring this issue.

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Type: Article •Region: Worldwide •Level: Advanced
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Communicating risk
As part of a current internal risk awareness initiative, the UK government has published a useful guide to crisis communications.

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Type: Link •Region: Worldwide •Level: Advanced
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Crisis management checklists
SunGard has published two checklists which give guidance for use when developing a crisis management plan.
* Human resources support strategy
* Incident management checklist
Type: Link •Region: Worldwide •Level: Advanced
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Crisis communicationsStrohl SystemsBusiness Continuity Journal



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