Crisis communications and management: news archive

Crisis communications and management: news archive

The blame game
The sinking of the Costa Concordia in Tuscan waters remains an international news story and has seen the humiliation of the ship’s captain. Jim Preen comments on the crisis communications strategy of the ship’s owners.
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•Date: 3rd February 2012 • Region: World •Type: Article

New report for NIST outlines key features of next-generation public safety communications
Creation of a next-generation public safety communications network requires leadership from a single non-profit organization devoted to this purpose, according to a report released by a federal advisory committee.
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•Date: 1st February 2012 • US •Type: Article

Seven key considerations when evaluating emergency and mass notification systems
The need to diligently evaluate vendors is critical to ensure that services will meet an organization’s specific requirements:SunGard Availability Services provides a checklist to help in this area.
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•Date: 13th January 2012 • Region: US/World •Type: Article

BlackBerry downtime illustrates reputation risks of social media
Downtime notices received badly by thousands of users.
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•Date: 11th October 2011 • Region: UK/Europe •Type: Article

Hurricane Irene: an analysis of the use of social media, crowdsourcing and crisis mapping
A new report examines the role that social media, crowdsourcing and crisis mapping played before, during and after Hurricane Irene.
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•Date: 7th October 2011 • Region: US •Type: Article

PAS 200 now available
New crisis management standard jointly launched by BSI and the UK Cabinet Office.
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•Date: 30th September 2011 • Region: UK •Type: Article

Can you profile the perfect crisis manager?
What qualities are required in a disaster and is it possible to profile individuals who might be effective crisis managers?
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•Date: 16th Sept 2011 • Region: UK/World •Type: Article

Case study: an interesting example of social media crisis communications
FEMA made effective use of social media during the Hurricane Irene incident over the weekend of 27th and 28th August 2011 and the organization’s messaging makes an interesting case study for business continuity professionals considering the best ways to use social media as part of a crisis communications response.
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•Date: 31st August 2011 • Region: US •Type: Article

Notification system tips
MIR3 has provided a checklist for ensuring that business continuity related notification systems are optimized.
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•Date: 13th May 2011 • Region: US/World •Type: Article

Details of the PLAN US emergency notification system announced
Although aimed at individuals, PLAN will be a useful tool for business continuity managers.
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•Date: 11th May 2011 • Region: US •Type: Article

Social media and crisis response
More companies are including social media in crisis response training.
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•Date: 24th Feb 2011 • Region: UK/World •Type: Article

Crisis management in a nutshell
John Salter provides a checklist which can be used as the basis of a generic crisis management framework.
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•Date: 22nd Dec 2010 • Region: Australia/World •Type: Article

Vocal releases iModus application for BlackBerry
Allows users to quickly and easily send critical notifications from BlackBerry devices.
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•Date: 19th Nov 2010 • Region: UK •Type: Article

Social media does not change the rules of crisis communications
The rules of crisis communications should remain exactly the same irrespective of whether the news is breaking via traditional media or via social media and other online channels.
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•Date: 3rd Nov 2010 • Region: World •Type: Article

Social media a vital tool in crisis communications: survey
There is a large gap between social media's importance in crisis communication and how well organizations are using it.
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•Date: 7th Oct 2010 • Region: US/World •Type: Article

Increased ROI from emergency communications systems
Aligning emergency communications investment with organizational strategy. By Berkly Trumbo.
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•Date: 24th Sept 2010 • Region: US/World •Type: Article

BSI provides an update on the new PAS 200 guide to crisis management
Will be published by the end of 2010.
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•Date: 3rd Sept 2010 • Region: UK •Type: Article

Overcoming the unpredictability of crisis response
papillon bleu partners provide a method to predict and understand how your crisis management team will perform when confronted by a genuinely stressful incident.
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•Date: 18th August 2010 • Region: UK •Type: Article

Re-writing the CEO job description to ensure reputation protection
Jonathan Hemus examines under-emphasised aspects of the CEO’s role in crisis management and communications.
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•Date: 3rd August 2010 • Region: World •Type: Article

In-crisis decision making: five steps to wow!
The final instalment of Dennis Hamilton’s series about crisis management.
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•Date: 9th July 2010 • Region: US/World •Type: Article

In-crisis decision making: participate or fail
The penultimate article in Dennis Hamilton’s ongoing series about crisis management looks at how to get maximum attendance at training events and exercises.
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•Date: 11th June 2010 • Region: US / World •Type: Article

Twitter and business continuity
Many organizations are trying to understand how social media fits into their business continuity capability. Christopher Burton discusses the subject.
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•Date: 4th June 2010 • Region: US/World •Type: Article

In-crisis decision making: practice makes perfect
Dennis C. Hamilton continues his series on crisis management, looking at how to conduct effective exercises.
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•Date: 7th May 2010 • Region: US/World •Type: Article

In-crisis decision making: majority rules decision making
Part five of Dennis Hamilton’s series on effective crisis management.
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•Date: 16th April 2010 • Region: US/World •Type: Article

Send Word Now launches fully integrated alerting and incident management platform
New Incident Management Service “to radically transform personnel coordination and communication during emergencies”.
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•Date: 16th April 2010 • Region: World •Type: Article

Every contact point counts
Why multi-modality is essential to emergency notification. By Tony Schmitz.
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•Date: 31st Mar 2010 • Region: US/World •Type: Article

Has Twitter any role in business continuity?
Can Twitter save the day? By Steve Dance.
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•Date: 24th March 2010 • Region: World •Type: Article

In-crisis decision making: ‘let them do their job’
Part four of Dennis Hamilton’s series on effective crisis management.
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•Date: 12th March 2010 • Region: US/World •Type: Article

In-crisis decision making: Communicate or expect the worse
The third in a series of articles on crisis management critical success factors, by Dennis C. Hamilton.
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•Date: 5th March 2010 • Region: US/World •Type: Article

Four questions to ask before the CEO faces the media
How to decide your incident spokesperson strategy. By Jonathan Hemus.
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•Date: 23rd Feb 2010 • Region: UK/World •Type: Article

In-crisis decision making: the authority to act
The second in a series of articles on crisis management critical success factors, by Dennis C. Hamilton.
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•Date: 12th Feb 2010 • Region: US/World •Type: Article

The role of online social networks in crisis communications
'An online social network for emergency management': academic paper.
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•Date: 10th Feb 2010 • Region: World •Type: Article

In-crisis decision making: ‘resolving the dilemma’
The first in a series of articles on crisis decision making by Dennis C. Hamilton, Hon FBCI.
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•Date: 5th Feb 2010 • Region: US/World •Type: Article

Managed emergency communications systems
Functional requirements for next generation MNS.
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•Date: 29th Jan 2010 • Region: US/World •Type: Article

A classic BCM blooper?
If you don’t have something nice to say...
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•Date: 22nd Jan 2010 • Region: World •Type: Article

Business impact assessment and damage reporting for effective crisis management
This practical paper outlines an approach to integrating business impact assessment into crisis management in order to strengthen the quality of information based decision making.
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•Date: 7th Jan 2010 • Region: Australia/World •Type: Article

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